Help & support

Contact Emplario

Email emplario.support@proton.me for installation, findings, exports, access or privacy requests. Include your shop domain, the affected screen, approximate time and any safe error code. Never send passwords, access tokens, payment details or customer data. Redact screenshots before attaching them.

Start your Free scan

1. Open Refund Integrity Guard in Shopify Admin and read the onboarding explanation.
2. Start the scan of available orders from the latest 60 days. If interrupted, use Continue scan when offered.
3. Read the overall result, open the first three case details and export the complete audit CSV.

The Free plan costs $0 and includes one completed scan. The 60 days describe historical order coverage, not a trial. Standard is USD 49 per 30 days with daily monitoring; Growth is USD 99 with monitoring every six hours; Scale is USD 199 with hourly monitoring. Paid plans include repeated manual scans, all case details and the audit CSV, after Shopify confirms an active subscription. One full scan runs per shop at a time; unfinished work resumes. Monitoring intervals describe when checks are queued, not a completion guarantee or unlimited capacity. There is no paid-plan trial, usage charge or automatic conversion from Free.

Understand a finding

• Action Required: Shopify directly reports a refund transaction FAILURE or ERROR.
• Watch: a pending refund or active return has exceeded its configured threshold.
• Review Required: evidence is missing, contradictory or unavailable. This is not proof that money was lost.

A fully evidenced successful refund creates no case. Separate currencies are never combined into one amount. A transaction marked pending is not treated as successful.

Resolve a case safely

Review the explanation and evidence history. If action is needed, use Shopify or your payment provider directly. Request verification in the app to reread Shopify. A merchant click or ignored case does not prove resolution; verified resolution requires new matching evidence.

Access and troubleshooting

Open the app through Shopify Admin. Diagnostics shows granted scopes, scan state and safe error codes. The app requires exactly read_orders, read_returns, read_inventory and read_locations. If access differs, scans stop safely. Contact support before repeatedly reinstalling or retrying a failing scan.

No separate account, storefront, checkout or POS setup is required. The app never creates refunds or changes orders, returns, inventory, fulfillment or payments.

Removal and data requests

Uninstall through Shopify Admin to remove access. Shopify uninstall and shop-redaction notifications trigger deletion of the shop's active app data. Contact support for access, correction or deletion requests and see the privacy policy for retained data and backup handling.